Refund policy

Returns and Refund

Custom and Personalised Orders

All Little Hands Lab busy boards are handmade to order and often personalised with names, colours and item selections chosen by you.

Because of this, we do not accept returns or exchanges for change of mind on custom or personalised orders. This includes situations where a customer decides the product is no longer wanted, ordered the wrong size, colour, or item combination, or no longer needs the item.

Please review your selections carefully before completing your purchase.

Damaged or Faulty Items

If your order arrives damaged or with a fault, we want to make it right.

You must contact us within 5 days of delivery by emailing us with:

  • Your order number

  • A clear description of the issue

  • Clear photos or videos showing the damage or fault

Once assessed, we will offer one of the following remedies at our discretion:

  • A replacement of the affected item or board

  • A repair

  • A refund

Manufacturing Faults and Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

This policy does not limit or exclude your rights under Australian Consumer Law.

What Is Not Covered

The following are not considered faults and are not eligible for refunds or replacements:

  • Normal wear and tear

  • Damage caused by misuse, lack of supervision, or use outside intended purpose

  • Damage caused after delivery, including drops, impacts, or modifications

  • Minor variations in wood grain, colour tone, or finish, which are natural characteristics of handcrafted timber products

  • Differences in appearance due to screen settings or lighting

Busy boards must always be used under adult supervision and inspected regularly for wear.

Refund Processing

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your payment provider.

Shipping costs are non-refundable unless required under Australian Consumer Law.