Terms and Conditions
Last updated: 29/09/25
1. Introduction
These Terms and Conditions (“Terms”) govern all purchases made through the Little Hands Lab website. By placing an order, you agree to be bound by these Terms.
2. Orders and Payments
2.1 All orders must be placed through our website.
2.2 Payment must be completed at checkout using the available payment methods (including credit/debit cards, PayPal, Afterpay, Apple Pay, or other options we may provide).
2.3 An order is not confirmed until payment has been successfully processed.
3. Shipping and Delivery
3.1 We aim to dispatch orders within 5 business days. Delivery times may vary depending on your location.
3.2 Risk of loss or damage to the product passes to you once the product is delivered to the address provided at checkout.
3.3 We are not liable for delays in shipping caused by events beyond our control, including courier delays, strikes, or natural disasters.
4. Returns and Refunds
4.1 Due to the customised and personalised nature of our products, we do not accept returns or exchanges on custom orders.
4.2 If your item arrives damaged, you must notify us within 5 days of delivery and provide clear photographic evidence of the damage.
4.3 Refunds or replacements will be issued at our discretion once the claim has been reviewed.
4.4 We reserve the right to refuse a return, refund, or replacement if the claim does not meet the above conditions.
5. Safety Disclaimer
5.1 Our products contain small parts and must only be used under adult supervision.
5.2 Warning: Choking hazard — not suitable for children under 3 years of age.
5.3 Customers are responsible for ensuring that all components remain securely fastened and for regularly inspecting the product for signs of wear or damage.
5.4 Little Hands Lab shall not be held liable for any injury, damage, or accident resulting from misuse, lack of supervision, or modification of the product.
5.5 To the maximum extent permitted by law, Little Hands Lab disclaims liability for consequential or incidental damages.
6. Intellectual Property
All product designs, images, branding, and content displayed on our website are the property of Little Hands Lab. They may not be copied, reproduced, or used without our prior written permission.
7. Limitation of Liability and Indemnity
7.1 All products are provided “as is” without warranties of any kind, whether express or implied, except as required by law.
7.2 To the fullest extent permitted by law, Little Hands Lab excludes all implied warranties and is not liable for any loss, injury, or damages arising from the purchase or use of our products.
7.3 By purchasing, you agree to indemnify and hold harmless Little Hands Lab, its directors, employees, and contractors against any claims, damages, liabilities, or expenses arising from your use of the products.
8. Privacy Policy
8.1 We collect personal information only for the purposes of processing and delivering orders.
8.2 Personal information will not be shared with third parties except as required to fulfil your order or as required by law.
8.3 For more details, please refer to our Privacy Policy.
9. Amendments
We may update these Terms from time to time. The version in force at the time of purchase applies to your order.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Victoria, Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Victoria.
11. Contact